Questions, answered plainly
The things people ask before they open an account - and the answers we would give on the phone.
Frequently asked questions
What's the minimum deposit to get started?
You can open and fund your account from A$360. You're welcome to add more to your balance as your investing plan grows.
How do I withdraw my money?
Log in to your dashboard, request a withdrawal anytime, and your funds go back to your chosen payment method within standard processing times.
Is my capital safe with FINAI?
Your account is secured with industry-grade encryption and identity verification. As with all investing, your money is at risk and can go down as well as up.
How fast can I start investing?
Most people finish signing up in minutes. Once your opening deposit clears, you can activate your plan straight away.
Are there any surprise fees?
All costs are laid out clearly before you sign on. Everything that applies to your plan is shown upfront - no hidden charges.
What's the legal age to invest with FINAI?
You must be at least 18 years old to open an account. We'll ask for proof of age and identity as part of registration.
Which payment methods does FINAI accept?
We take major debit and credit cards, bank transfers, and a range of e-wallets and crypto options. The full list shows up at checkout.
When can I reach customer support?
Our team is here Monday to Friday, 9:00 to 18:00, and we aim to get back to you within one business day.
How does tax on my investments work?
Any tax due on gains is based on where you live and is your own responsibility. Keep your records and speak to a tax professional about your situation.
What is KYC verification and why do I need it?
KYC is standard identity verification to keep your account secure. It's a routine step that every investing platform carries out.
Do I need trading experience to join FINAI?
No experience needed. You'll work with a dedicated personal financial analyst who walks you through every step - the expertise is built in.
Is FINAI a legitimate regulated service?
Yes - we're compliant with ASIC standards, with full account protection and verification in place. We follow all Australian financial regulations.
Who actually manages my portfolio?
A professional financial analyst assigned to you, backed by AI technology, works to your goals and risk appetite. The judgment and final say stays human throughout.
Can I add more money to my account later?
Absolutely. Top up your balance whenever you want and sit down with your analyst to adjust your plan as your goals change.
Money questions
What does it cost to open an account?
Opening an account is free. There is no registration fee and no subscription, you only put in what you decide to invest.
How quickly can I withdraw?
Requests are processed on business days and return to the method you deposited with. Bank transfers take longer than cards or e-wallets.
Is there a minimum deposit?
Yes, it is A$360, and it is deliberately low so you can start small and add later. The exact figure is shown before you confirm anything.
Is FINAI a scam?
No, FINAI is a genuine platform pairing members with a licensed-market-aware personal analyst and AI-assisted tools, though as with any investment, we cannot promise profits or guaranteed returns. We publish our terms, risk disclosure and withdrawal policy in full, and client identity is verified before any money moves. Investing always carries risk, and you should only ever invest what you can afford to lose.
Account and security
Why do you need my identity documents?
Verification is required before an account can move money. It also stops someone else opening an account in your name.
Do I need any experience to use FINAI?
No. Most members start with none. A specialist walks you through the first steps and a demo balance lets you practise before going live.
How do I sign in to my FINAI login?
Use the email and password from your registration on the sign-in page. If you have forgotten your password, use the reset link and a new one is emailed to you within minutes.
How do I close my account?
Withdraw your balance and let support know. There is no cancellation fee and no waiting period.
Frequently asked questions
What's the minimum deposit to get started?
You can open and fund your account from A$360. You're welcome to add more to your balance as your investing plan grows.
How do I withdraw my money?
Log in to your dashboard, request a withdrawal anytime, and your funds go back to your chosen payment method within standard processing times.
Is my capital safe with FINAI?
Your account is secured with industry-grade encryption and identity verification. As with all investing, your money is at risk and can go down as well as up.
How fast can I start investing?
Most people finish signing up in minutes. Once your opening deposit clears, you can activate your plan straight away.
Are there any surprise fees?
All costs are laid out clearly before you sign on. Everything that applies to your plan is shown upfront - no hidden charges.
What's the legal age to invest with FINAI?
You must be at least 18 years old to open an account. We'll ask for proof of age and identity as part of registration.
Which payment methods does FINAI accept?
We take major debit and credit cards, bank transfers, and a range of e-wallets and crypto options. The full list shows up at checkout.
When can I reach customer support?
Our team is here Monday to Friday, 9:00 to 18:00, and we aim to get back to you within one business day.
How does tax on my investments work?
Any tax due on gains is based on where you live and is your own responsibility. Keep your records and speak to a tax professional about your situation.
What is KYC verification and why do I need it?
KYC is standard identity verification to keep your account secure. It's a routine step that every investing platform carries out.
Do I need trading experience to join FINAI?
No experience needed. You'll work with a dedicated personal financial analyst who walks you through every step - the expertise is built in.
Is FINAI a legitimate regulated service?
Yes - we're compliant with ASIC standards, with full account protection and verification in place. We follow all Australian financial regulations.
Who actually manages my portfolio?
A professional financial analyst assigned to you, backed by AI technology, works to your goals and risk appetite. The judgment and final say stays human throughout.
Can I add more money to my account later?
Absolutely. Top up your balance whenever you want and sit down with your analyst to adjust your plan as your goals change.