Privacy Policy
The way FINAI gathers, processes and safeguards your personal information.
1. Introduction
FINAI ("we", "us", "our") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website and services.
2. Information We Collect
- Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
- Contact data - email address, phone number, postal address.
- Financial data - billing information, purchase records, origin-of-funds documentation.
- Technical data - IP address, browser type, device identifiers, cookies and usage analytics.
3. How We Use Your Data
- To authenticate users and fulfill applicable laws and regulations.
- To deliver, sustain and enhance our platform and offerings.
- To process payments and detect fraudulent activity.
- To communicate with you regarding your account, updates and support requests.
- To send marketing communications where you have consented (you may opt out at any time).
4. Legal Basis
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
5. Sharing and Disclosure
We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.
6. International Transfers
When personal data is moved to destinations beyond your region, we implement appropriate protective measures, such as standard contractual clauses.
7. Data Retention
Personal data is kept for the period required to deliver services and meet legal, regulatory and financial obligations - generally no fewer than five years following account termination.
8. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.
9. Cookies
We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.
10. Security
We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.
11. Changes
This Policy may be amended periodically. The current version is always displayed here with the revision date.
12. Contact
For privacy questions or to exercise your rights, contact the FINAI Data Protection team via our contact page.